Start with peace of mind
30-day money-back guarantee
Not sure a treatment is right for you? Our money-back guarantee makes it easier to start. If you feel it isn't right for you within 30 days, we refund the cost of any unused medication, on the conditions below. This guarantee is not a promise of treatment results. Individual results vary.
30 days
Contact us within 30 days of [the date you receive your medication].
Unused
We refund the cost of unused medication you send back to us.
Doctor first
If the medication doesn't suit you, we may ask you to speak with your doctor before we refund.
What it covers
Covered
Medication prescribed through Zoey and bought directly from us.
Time frame
Contact us within 30 days of [the date you receive your medication].
Condition
Unused medication only. [How opened or used medication is handled]
Injections
[How to return GLP-1 injection pens, and how to store them]
How often
[First order only, or every order]
How refunds work
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1
Contact us
Email hello@zoey.jp or call 050-3134-4343.
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2
Talk to your doctor
If you're returning medication because it doesn't suit you, we may ask you to have a follow-up consultation with your doctor.
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3
Send it back
Send back your unused medication. [Return method, deadline and who pays postage]
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4
Refund
Once we've checked the returned medication, we refund its cost. [How long refunds take, and how they are paid]
Please note
- • This guarantee is not a promise of treatment results.
- • [Notes: Japan-specific guarantee terms, after legal review (exclusions, purchases through other channels, misuse, changes to these terms, etc.)]